FAQs (Frequently Asked Questions)

Welcome to the Dior Jackets FAQs page! Here are answers to some common questions you may have about our products, services, and policies.

1. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

2. Do you offer international shipping?

Yes, we offer worldwide shipping to many countries. During checkout, you can select your shipping destination to see if we ship to your country.

3. What is your return policy?

We offer a 30-day return policy for eligible items. The item must be in its original condition with all tags attached. Please refer to our Returns and Exchanges page for detailed information.

4. How long does it take to process my refund?

Once we receive the returned item and verify its eligibility, we will initiate the refund process. Refunds are typically processed within 7-14 business days and issued to the original payment method.

5. Do you have a warranty on your jackets?

Yes, we offer a two-year warranty against manufacturing defects. Please refer to our Warranty Information page for details on coverage and exclusions.

6. Do you offer gift cards and gift wrapping services?

Yes, we offer gift cards that can be purchased on our website. Additionally, we provide gift wrapping services for a special touch. You can add a gift message during checkout, and our team will beautifully wrap your item.

7. How can I contact customer support?

You can contact our customer support team at contact@diorjackets.com for any inquiries, assistance with orders, or warranty claims.

8. Can I cancel or modify my order after it’s been placed?

We strive to process orders promptly, but if you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, depending on the status of the order.

9. Are your jackets cruelty-free and sustainable?

We are committed to ethical practices and sustainability. Our jackets are made with high-quality materials and craftsmanship, and we prioritize environmentally friendly processes whenever possible.

10. How can I stay updated on new arrivals and promotions?

You can sign up for our newsletter to receive updates on new arrivals, promotions, and exclusive offers. Simply enter your email address on our website to subscribe.

If you have any other questions or need further assistance, please don’t hesitate to contact us at contact@diorjackets.com. We are here to help and ensure that your experience with Dior Jackets is enjoyable and seamless.