Two-Year Warranty Information
At Dior Jackets, we take pride in the quality and craftsmanship of our products. We offer a comprehensive two-year warranty to provide you with peace of mind and assurance in your purchase.
Warranty Coverage
Our two-year warranty covers manufacturing defects that may arise during normal use of your jacket. This includes, but is not limited to:
- Stitching defects
- Material defects
- Hardware defects (zippers, buttons, etc.)
Exclusions
Please note that our warranty does not cover damage caused by:
- Normal wear and tear
- Improper use or care of the jacket
- Accidental damage or mishandling
- Alterations or modifications made by third parties
- Damage resulting from exposure to extreme conditions or substances
Warranty Claim Process
If you believe your jacket has a manufacturing defect covered under warranty, please follow these steps to file a warranty claim:
- Contact our customer support team at contact@diorjackets.com with your order number, a detailed description of the issue, and clear photos or videos demonstrating the defect.
- Our team will review your claim and may request additional information or evidence, such as proof of purchase or close-up images.
- If your claim is approved, we will provide instructions for returning the defective item.
- Once we receive the item and verify the defect, we will either repair, replace, or refund the item, depending on the extent of the defect and the availability of the product.
Disclaimer
Our warranty policy is subject to change without prior notice. Dior Jackets reserves the right to determine the eligibility of warranty claims and to provide appropriate resolutions based on the circumstances of each case.
Contact Us
If you have any questions or need assistance with a warranty claim, please contact our customer support team at contact@diorjackets.com. We are committed to ensuring that your experience with Dior Jackets is nothing short of exceptional.