30-Day Refund Policy

At Dior Jackets, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day refund policy to ensure your peace of mind.

Eligibility

To be eligible for a refund, the following conditions must be met:

  1. The item must be returned in its original condition, unworn, with all tags attached.
  2. The return request must be initiated within 30 days of receiving the order.
  3. The item must not be a final sale or marked as non-returnable.
  4. The original proof of purchase, such as a receipt or order confirmation, must be provided.

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at contact@diorjackets.com within 30 days of receiving your order.
  2. Provide your order number, reason for return, and any relevant details.
  3. Our team will guide you through the return process and provide instructions on returning the item(s).
  4. Once we receive the returned item and verify its eligibility, we will initiate the refund process.
  5. Refunds will be issued to the original payment method within a reasonable timeframe, typically within 7-14 business days.

Exclusions

Please note the following exclusions from our 30-day refund policy:

  1. Final sale or clearance items are not eligible for refunds unless they arrive damaged or defective.
  2. Items that have been worn, washed, altered, or damaged by the customer are not eligible for refunds.
  3. Customized or personalized items may have limited or no refund options, depending on the circumstances.

Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part or if the item received is defective or damaged.

Contact Us

If you have any questions or need assistance with a return, please contact our customer support team at contact@diorjackets.com. We are here to help and ensure that you have a positive shopping experience with Dior Jackets.